Returns & Exchanges

DOOGEE offers a 30-day money-back guarantee for any reason, ensuring your satisfaction with our rugged smartphones and electronic accessories. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.

Return Process

• 1.
  Initiate Return Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for the return.

• 2.
  Receive Return Authorization

  Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Package and Ship

  Securely pack the device in its original packaging including all accessories and manuals, clearly marking the RMA number on the outside of the box.

• 4.
  Inspection and Refund

  After receiving and inspecting your returned item, we will process your refund or exchange within 7-10 business days to your original payment method.